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It was my first treatment ever done and being nervous about what to expect, however, Natella managed to comfort & calm me with her friendly approach and her in-depth knowledge about the treatment which made me feel confident to go forward with it knowing I am in safe hands. Despite the treatment being 45 minutes too long, she made sure to pass by my room every few minutes to check up on me and on the progress and have little chats to keep me entertained.